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Frequently Asked Questions
Everything you need to know about our products, shipping, and policies.
📦 Ordering & Products
What types of products do you offer?
Nologeek specializes in personalized apparel and drinkware, specifically high-quality T-shirts, tank tops, and ceramic mugs. Each item is crafted to order to ensure the best quality for our customers.
Can I change or cancel my order?
Since we begin the production process quickly, you have 12 hours from the time of purchase to request a change or cancellation. Please email us immediately at support@nologeek.com with your order number.
🚚 Shipping & Delivery
Where do you ship to?
We currently ship to all 50 U.S. states. Unfortunately, we do not offer international shipping or delivery to P.O. Boxes and APO/FPO addresses at this time.
How long will it take to receive my order?
Total delivery time is divided into two parts:
• Handling Time: 1-2 business days.
• Transit Time: 2-4 business days.
Most orders arrive within 3-6 business days.
What is your shipping cost?
We offer a flat-rate shipping fee of $6.99 for all domestic orders within the United States.
💳 Payments & Security
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. All transactions are processed through secure, encrypted gateways.
Is my personal information secure?
Yes. Our website uses SSL encryption to protect your data. We do not store your credit card information on our servers; all payments are handled by PCI-compliant third-party processors.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day return window. Items must be unused, unwashed, and in their original packaging to be eligible. Please contact us at support@nologeek.com to initiate a return.
What if my item arrives damaged?
If you receive a defective or damaged product (like a broken mug or misprinted shirt), please contact us within 48 hours with photos. We will send a replacement or issue a full refund at no extra cost to you.
Still have questions?
We’re here to help! Reach out to our customer support team.
Email Us
support@nologeek.com
Visit Us
803 N MAPLE AVE, MARSHFIELD, WI 54449
Response time: Within 24 hours (Mon-Sat, 8AM – 7PM EST)